Shipping policy

SHIPPING & DELIVERY

Delivery times quoted are approximate and are subject to prevailing circumstances. We do not accept responsibility for any delay in delivery caused by circumstances outside of our control, such as, but not limited to, mechanical breakdown, road closures, adverse weather conditions, delivery company errors or oversight. We do not accept liability for expenses incurred with third party organisations or individuals and therefore strongly recommend that you do not arrange for installation of products until those products are in your possession. * Express / Priority 1-2 working day delivery applies to underlay and accessory orders only and is a service aim achieved for around 95% of deliveries, it does not constitute a guarantee. When selecting this option, your order will be prioritised and every effort will be made to deliver your items in the minimum amount of time, but allowance must be made for any unavoidable delay in transit.

When you order products from the company, we make only a one-off delivery charge for the first item, additional items are carriage free when ordered at the same time. This is referred to as the ‘nominal delivery charge’ and is often less than the ‘actual delivery cost’ of getting the goods to you, so is often the equivalent of a substantial discount. Delivery services are operated by third party carriers who will require a signature confirming that goods have been delivered in good condition, it is therefore essential that you examine goods for damage prior to accepting delivery, as the carriers will not consider complaints regarding transit damage afterwards. If you are not present to accept delivery and the goods consequently are left at your premises without a signature, or if you request us to leave goods without a signature, these will be deemed as arriving in good condition and no claims will be entertained for loss or damage.
 
Our experienced warehouse staff are trained to ensure that your order is fully checked prior to despatch, but in the unlikely event that there is any shortage, this must be reported to us within 48 hours, weekends / holidays excepted. We ask that you fully examine all packages before reporting any shortages, as smaller items are often combined within packages containing larger items.

Many goods are despatched by us on a '1-2 working day delivery' basis, but allowance should be made for the eventuality that the carrier is unable to deliver on the anticipated day, due to unforeseen circumstances such as weather conditions, road closures, etc. It is the responsibility of the purchaser to ensure that sufficient arrangements have been made to accept delivery of the goods. The company will not be responsible for any consequential loss or damage when this requirement has not been met. Any re-delivery costs incurred will be charged to the purchaser when sufficient arrangements have not been made to accept the delivery.

Please note that most carriers operate a doorstep delivery service, which in the instance of tenement blocks, tower blocks or similar with shared access, means the doorstep entrance to the building rather than individual flats or apartments. Any insured liability with the carrier ceases at the doorstep and no responsibility will exist with ourselves or the carrier for any damage to goods or property past that point, howsoever caused. We can offer no guarantee that a carrier will make contact with you by telephone as part of the delivery process.